Check out our frequently asked questions below. If you don’t find your answer here, drop us a line on our contact page.
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If 40 minutes or less of a clinic or lesson is completed due to weather, the session will be eligible for a centralized monthly makeup session, subject to availability. If more than 40 minutes is completed, the session will be considered fulfilled and will not be rescheduled.
If you are unable to attend the scheduled makeup session, we will first attempt to place you in another available class. If that is not possible, a virtual account credit may be issued. Refunds are not provided for weather-related cancellations.
Make-up sessions are offered once per month, and only when weather cancellations occur. Sessions are held at:
Make-ups are organized into 1-hour time blocks by level, and times will vary each month. Participants from all locations may attend one of the makeup sessions based on availability.
Eligible participants will be notified with details and registration instructions. Make-up sessions are space-permitting, may not match your original class time, and you may be grouped with players from other locations at a similar level.
Members are eligible for unlimited makeup classes or account credits, provided they notify us before missing their scheduled class. Requests made after a class has already been missed are not eligible for a makeup or credit.
Non-members are not eligible for makeups or credits. If a staff member believes an exception is appropriate, they may submit the request through our Refund Request Form for review.
You may cancel up to 14 days before the start of a clinic and receive an account credit. Cancellations made within 14 days of the clinic are not eligible for a credit or refund.
If you would like to request a refund to your original payment method, please complete our Refund Request Form. Refund requests are reviewed once per week and are not guaranteed.
If you are unable to attend a clinic, please notify your Toss and Spin instructor. Missed clinics cannot be made up unless the session is canceled by the Toss and Spin team.
A charge of $69 per month is made to the credit card linked to your account. The charge will be made on the day of the initial purchase (e.g., every 15th of the month)
We have a 3-month commitment policy. After that, you can cancel at any time.
Please reach out to services@tossandspin.com.
2 times a month. Please reach out to services@tossandspin.com with your requested date of the class that the guest will attend, along with their name and email.
Includes classes at Maggie Daley Park, Oz Park, Grant Park, Waveland Park, Diversey Tennis Center, Lake Shore Park, and Sheridan Park (Locations may vary based on time of the year).
